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FAQ

1. How long does delivery usually take?

After 1-2 business days of order processing, delivery usually takes 3-5 business days to the United States, 5-7business days to the UK and Europe, and 8-15 business days to other countries.

2. Will I receive an order confirmation?

Yes. After checkout, you should receive an order confirmation email. Please review your shipping address carefully and contact support@timboc.com immediately if anything is incorrect.

3. What payment methods do you accept?

Available payment methods will be shown at checkout. Depending on your location, this may include major credit cards and other supported secure payment options.

4.What happens if my package is lost?

If your tracking shows no movement for an unusual amount of time or the package appears lost, please contact us. We will help review the tracking information and advise the next step.

5.What is your return window?


Please contact us within 30 days of receiving your order. Returned items should be unused and in their original condition unless the issue is due to damage or a quality problem.